Returns Policy
Effective Date: April 2025
Purrishteyhaven is operated by Inteluniven Foundation (“We,” “Our,” or “Us”). All policies, terms, and conditions outlined herein apply to the services provided under Inteluniven Foundation’s oversight.
1. Introduction
At Purrishteyhaven, we strive to provide a seamless shopping experience for our customers. Our platform operates on a drop-shipping model, where independent vendors manage their own inventory, shipping, and return processes. This Return Policy outlines the terms under which returns may be accepted and processed by the respective vendors.
2. Vendor Responsibility
Since Purrishteyhaven is a marketplace facilitating transactions between customers and vendors, each vendor is solely responsible for handling returns. Customers are advised to review the return policy of the specific vendor before making a purchase.
3. Return Eligibility
Returns may be accepted under the following conditions:
- The product is defective, damaged, or significantly different from the description provided by the vendor.
- The product is unused, unworn, and in its original packaging with all tags and accessories intact.
- The return request is initiated within the return window specified by the vendor.
Certain products, such as perishable goods, personalized items, and hygiene-related products, may not be eligible for returns. Customers should refer to the vendor’s return policy for specific details.
4. Return Process
To initiate a return, customers must:
- Contact the vendor directly through the contact details provided on their store page.
- Provide order details, proof of purchase, and photographic evidence of the issue (if applicable).
- Follow the vendor’s instructions regarding packaging and shipping of the return.
- If approved, refunds will be processed within 5 business days and credited to the original payment method within 5 to 7 days, depending on the bank/payment provider.
Vendors may approve or reject return requests based on their individual policies. Purrishteyhaven does not mediate return disputes but encourages customers and vendors to resolve issues amicably.
5. Return Shipping
- The customer may be responsible for return shipping costs unless the vendor specifies otherwise.
- In cases of defective or incorrect products, some vendors may provide pre-paid return labels or reimburse shipping costs.
6. Refund or Replacement
- If a return is approved, the vendor may offer a replacement, store credit, or refund as per their policy.
- Refunds, if applicable, will be processed directly by the vendor through the original payment method or an alternative method specified by the vendor.
- Processing times for refunds may vary based on the vendor’s policies and payment provider terms.
7. Vendor Non-Responsiveness
If a vendor fails to respond to a legitimate return request within a reasonable time, customers may contact Purrishteyhaven customer support for assistance. While Purrishteyhaven is not responsible for vendor actions, we may take appropriate measures, such as reviewing the vendor’s account status.
8. Changes to This Return Policy
Purrishteyhaven reserves the right to update or modify this Return Policy at any time. Changes will be posted on the website, and continued use of the platform constitutes acceptance of the revised terms.
9. Contact Information
For any queries regarding returns, customers should contact the respective vendor. If further assistance is required, Purrishteyhaven customer support can be reached at:
- Email: support@purrishteyhaven.com
- Phone: +91 73877 18666
- Operational Address: #113, Shoppers Orbit, A – Wing, 1st floor, Vishrantwadi, Alandi Road, Pune, Maharashtra, India, 411006